GrandBet Terms & Conditions – Platform Usage Guide Transparent for Every Member

These Terms & Conditions ("Terms") govern your use of the GrandBet platform, including all services, games, Sports Betting, Live Casino, promotions, and other features available through the GrandBet website and app.

By registering a new account, making your first deposit, or simply browsing the GrandBet platform, you expressly agree to and accept all terms set out in this document, together with the Privacy Policy, Responsible Gaming Guidelines, and any applicable bonus terms.

GrandBet reserves the right to update or amend these Terms at any time. Changes take effect immediately upon publication on the website. Your continued use of the GrandBet platform after any changes are published constitutes your acceptance of those changes.

To use the GrandBet platform, you must meet the following eligibility requirements:

• At least 18 years on the date of registration.
• Not subject to any legal restriction that prohibits participation in betting or gambling activities within your jurisdiction.
• Acting on your own behalf and not as a representative or agent of any third party.
• Never having been subject to a permanent self-exclusion at GrandBet or any related platform.
• Have full legal capacity to enter into this binding agreement.

GrandBet reserves the right to request age verification and identity documents at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension until verification is completed.

When registering a GrandBet account, you are required to provide accurate, complete, and up-to-date information, including your full name, phone number, and a valid email address. Providing false or inaccurate information may result in account closure.

One Account Policy: Each individual is only permitted to hold one active account at GrandBet at any given time. Opening additional accounts — even under a different name, email address, phone number, or payment method — is strictly prohibited.

You are solely responsible for:

• Keep your GrandBet account password confidential at all times.
• Ensuring that no other party accesses your account without your authorisation.
• Notify GrandBet immediately if you suspect any unauthorized access to your account.
• Updating your personal information whenever any changes occur.

GrandBet is not liable for any losses arising from your failure to keep your account login credentials secure.

GrandBet processes all financial transactions in Malaysian Ringgit (RM / MYR). Only Malaysian local payment methods are accepted, including:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow Transfer
• FPX – Maybank2u, CIMB Clicks, and other Malaysian local banks

Deposit: The minimum deposit is RM10 per transaction. There is no general maximum limit, except for any limits you set yourself in your GrandBet account settings. All deposits are processed within minutes and credited to your account balance automatically.

Withdrawals: The minimum withdrawal is RM30 per request. Withdrawal requests are typically processed within 1–3 business days, subject to verification requirements. GrandBet reserves the right to request supporting documents for withdrawals exceeding certain amounts for KYC (Know Your Customer) compliance purposes.

GrandBet reserves the right to place withdrawals on hold for investigation purposes where suspicious activity or a breach of terms is detected. In confirmed cases of fraud, GrandBet reserves the right to seize the account balance and report the matter to the relevant authorities.

GrandBet offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, weekly cashback, parlay bonuses, and special promotions for major sporting events. All offers are subject to the specific terms stated in each promotion.

General Rollover Requirements: All GrandBet bonuses – unless otherwise stated – must be wagered the number of times specified in the relevant promotion's terms before any winnings derived from the bonus can be withdrawn. For example: a RM100 bonus with a 5x rollover requirement means you must place a total of RM500 in bets before a withdrawal is permitted.

The following will result in the forfeiture of your bonus:

• Opening multiple accounts to claim bonuses more than once.
• Using betting techniques designed to meet rollover requirements without genuine risk (e.g., placing opposing bets of equal value).
• Using a bonus outside the game category specified in the promotion's terms.
• Any form of collusion or coordination between multiple accounts to manipulate GrandBet's bonus system.

GrandBet VIP Programme: Active members automatically accumulate VIP points based on their betting activity. These points determine their VIP tier – Bronze, Silver, Gold, Platinum, or Diamond – each with its own set of benefits. GrandBet reserves the right to modify the VIP programme structure with reasonable notice.

GrandBet's Sports Betting section covers more than 30 sports, including Malaysia Super League and EPL football, ICC cricket, BWF badminton, MPL Malaysia esports, the NBA, and many more. The following general rules apply to all Sports Betting at GrandBet:

• The odds displayed are those in effect at the time the bet is received and confirmed. Once a bet is confirmed, the odds are fixed and cannot be changed.
• The minimum bet for most sports markets is RM10. Maximum limits vary depending on the sport, match, and the member's VIP level.
• If a match is postponed and completed within 48 hours of the original scheduled time, the result will stand. Matches that are fully cancelled will result in a full refund of all wagers placed.
• GrandBet reserves the right to void any bets placed on matches known to have been manipulated or compromised by unlawful activity.
• In-play bets (placed while a match is in progress) are subject to final confirmation based on the official records of the event organiser.

GrandBet's Live Casino section offers table games with real dealers, including Baccarat, Blackjack, Roulette, Sic Bo, Dragon Tiger, and interactive game shows. All games are operated by internationally licensed providers using genuine physical equipment.

Specific terms for Live Casino games at GrandBet:

• All game outcomes declared by the dealer are final and may not be disputed once a round has concluded.
• Should a technical disruption occur during gameplay, GrandBet will investigate and resolve the issue based on server records. Any outcome that has been validly recorded is final and binding.
• Bets placed after the betting period has closed (after the dealer announces "No More Bets") will not be accepted and will be automatically returned.
• RNG slot casino games on GrandBet use independently audited software to ensure true randomness. The payout percentage (RTP) for each game is available in the respective game information.

The following actions are strictly prohibited on the GrandBet platform and may result in permanent account closure:

• Fraud & Manipulation: Any attempt to defraud the platform, manipulate game outcomes, or exploit technical bugs for unauthorized gain.
• Money Laundering: Using the GrandBet platform to process or conceal proceeds of crime.
• Multiple Accounts: Opening more than one account or sharing an account with another individual.
• Bonus Abuse: Using techniques specifically designed to exploit GrandBet's bonus structure.
• Collusion: Colluding with other players to manipulate the outcome of table games or sports bets.
• Use of Unauthorised Software: Using bots, automated scripts, or third-party software to gain an unfair advantage in any GrandBet game.
• False Information: Providing false, misleading, or fabricated personal, financial, or identity information to GrandBet.

GrandBet reserves the right to suspend or close any member's account in the following situations:

• Violation of any term set out in this document.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to fulfil identity verification requests within the stipulated timeframe.
• At the member's own request (voluntary closure or self-exclusion).
• Upon instruction from the relevant regulatory authorities.

In the event of a suspension, GrandBet will notify the member via their registered email and provide an opportunity to clarify the situation. For confirmed cases of fraud, prior notice may not be given.

Members who wish to close their account voluntarily may contact the GrandBet support team via live chat or email. Any valid account balance will be processed for withdrawal once all verifications are complete.

The GrandBet platform is provided "as is" and "as available." While we make every effort to ensure smooth operation, GrandBet does not guarantee that the platform will always be free from interruptions or technical errors.

GrandBet is not liable for:

• Losses arising from connection interruptions on the member's end.
• Losses resulting from unauthorised third-party access to your account (where caused by the member's own negligence in safeguarding their login credentials).
• Indirect, incidental, or consequential losses arising from the use of the GrandBet platform.
• Errors in sports information or statistics provided for informational purposes only.

In all circumstances, GrandBet's maximum liability to any member is limited to the member's current account balance at the time of the relevant incident.

GrandBet takes your privacy seriously. All personal information collected during registration and platform use is protected with 256-bit SSL encryption and processed in accordance with our full privacy policy.

In summary, GrandBet:

• Collecting only the minimum data necessary for platform operations and legal compliance.
• Not selling, renting, or sharing your personal information with advertisers or third parties without your consent.
• Storing your data securely and limiting internal access to authorised personnel only.
• Providing you the right to access, amend, or request the deletion of your personal data at any time.

For full details on how we handle your data, please read GrandBet Privacy Policy.

GrandBet reserves the right to amend, update, or add to the terms in this document at any time without prior notice. Changes take effect immediately upon publication on the GrandBet website. We encourage you to review this page periodically to stay informed of the latest terms.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with the use of the GrandBet platform shall first be resolved through bilateral discussions. If no resolution is reached within 30 days, the dispute shall be referred to a court of competent jurisdiction in Malaysia.